Half-silhouetted figures add to the bustle of a hectic arrivals concourse at Heathrow Airport's Terminal 5. Seen against the orange advertisement for Mastercard which shows scenes of London that sightseers will want to visit. People wait for family to pick them up and tourists await the rest of their groups and tour guides with baggage trolleys laden with possessions. Terminal 5 has the capacity to serve around 30 million passengers a year. From writer Alain de Botton's book project "A Week at the Airport: A Heathrow Diary" (2009).
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